Support

A real person reads every email.

Need a hand?Email us and tell us what is happening. We usually reply within a couple of days.

What you need

An iPhone or iPad running iOS 15 or later.
Nothing else. There is no account to make, and the game works offline.

Common questions

How do I play?

Pick a plant in the tray and tap the grass to plant it. Bees come to flowers, so give them a home close by, like a bee bank. Then lay a path in from the edge and put a bench beside it, and people walk in to sit. The goal card at the top always shows what to do next. You can see it all again under Menu, then How to play.

Is my park saved?

Yes. Living Park saves your park by itself, every few moments, on your device.

I have a new iPhone. Will my park come with me?

If iCloud is on for Living Park, a copy of your parks is kept in your own iCloud, and the game picks it up on your other devices signed in to the same Apple Account.

How do I start over?

Open Menu, then Places, and choose Clear on the park you want to start again. You can also keep up to three parks under Your parks, and try a new idea in one without losing the others.

Why do some buildings take a while?

Big things, like a shelter, a restroom, a fountain or a park's great building, go up as a building site first. They start working when they are ready, and the game tells you.

I cannot hear any music

Living Park plays sound even with the silent switch on, so first check the volume. Then open Menu, then Settings, and make sure Music and Sounds are on.

Can I play sideways, or on iPad?

Yes. Turn your device and the game lays itself out for the wider screen, with the tray at the side.

Does it need the internet?

No. Everything happens on your device, so Living Park works anywhere.

Is there anything to buy?

There are no ads and nothing to buy inside the game today.

I am testing with TestFlight

Take a screenshot in the game, and the TestFlight app lets you send it to us with a note. You can also email us.

Still stuck?

Email contact@bluetomatostudio.com with your device model, its iOS version and a short note about what happened. That helps us help you faster.